I know I've said it before (and people have commented that it's immature and bad customer service) but when I get $1 pretip orders, it makes me feel better to do a little order sabotage. Nothing gross like messing with the food, but little things like shaking up the soda. See, the thing is that there are very, very few circumstances where it could be argued that a $1 tip is merited (I'm thinking things that are clearly the driver's fault like dropping a pizza), and there is NO WAY to argue that a $1 pre-tip is warranted. That person decided right from the start to only tip $1 regardless of good or bad service. Well, that person made a mistake, because now I have absolutely no incentive to give them good service. I only have to give them just enough service to not get in trouble or to not inconvenience myself (hence this particular person getting their pizza before the person who pre-tipped $2.12 simply because the routing was more convenient for me). The $1 pre-tipper on Saturday made it easy for me, they ordered lots of sides. There were two sodas for me to shake up, an entire order of extra peppers for me to pick the teeny tiniest ones out of the bucket, and a request for exactly 5 parmesan packets which I only brought four of. Here's the beauty of it; they can't really complain about it because they got everything they ordered (including three extra cheese cups which there was no way to mess with and whose inclusion in full only adds evidence to my case were they to complain) except for the one parmesan packet, which is free. Not only that, but I made sure to be the most syrupy sweet delivery girl ever at the door. I may not have gotten a fair tip, but I felt better about it than if they hadn't been so nice as to order so many sides for me to mess with.
Saturday in aggregate was that type of shift. I managed to screw up a bunch, but still make things work out. I got lost on the way to deliver to a hotel. I was at the hotel next door. I forgot a delivery at the store but was able to take my other two deliveries, go back to the store, retrieve the left one, and deliver it on-time.
I took 14 deliveries and made $61, an average tip of $3.07.
Yes, I recognize that shaking the soda was immature. And I don't shake ever shitty tipper's soda. In fact, this is probably only the second soda I've shaken in the entire eighteen months I've been delivering. I'm not going to apologize for it any more than I would accept any justification for them tipping that low. I don't expect customers to know my guidelines on tipping, agree with them, or follow them, but I do expect them to tip a reasonable amount because it's the right thing. I do not accept the excuse that they don't know that the delivery fee doesn't go to me. That's easily solved with a simple question over the phone or to me in person. Choosing to be ignorant (about tipping or anything else) means that they can't complain about the consequences. By not asking, they have chosen to be ignorant. I could have left this incident out of my blog entirely, but it doesn't change that it happened and it doesn't change that I'm not the only driver who's done this.