It takes Stoner Manager 7 seconds to fold one pizza box of any size. Pizza Girl takes 11 seconds to fold a box. A bundle of boxes contains 50 boxes. They need to fold 6 bundles of large boxes, a bundle of medium boxes, a bundle of small boxes, a bundle of tiny boxes, and a bundle of wing boxes (in that order). Goofball, who can fold a box in 9 seconds, joins in for half of the larges and all of the rest of the boxes, but Stoner Manager doesn't help with the tiny boxes, and Pizza Girl doesn't help with the wing boxes. How long will this take them if they work continuously except for two 15 minutes "smoke-breaks" and a 3 minute break after every 60 boxes of larges and after every size change to put them away (go ahead and add 20 minutes aggregate for general slacking off)?
I only ask because that's how I spent the majority of my Sunday. El Jefe left Stoner Manager a note to clock me in at noon whether or not they needed me (normally Stoner Manager sends me home and calls when he needs me).
On the actual work side I had a woman call and wanted me to list all of the toppings we have. We have about 20 toppings, so I'm sure you can understand that I was not thrilled to do so. Apparently I listed the toppings too fast for her and she got pissy with me and wanted to talk to my manager and kept saying I was just a "worker". So I listed all the toppings... slowly... one... by... one... making... sure... she... understood... each... one. Then she started to order and tried order one I didn't list, canadian bacon, I told her we had ham, she got pissed and hung up. If I were the messing with food type she'd be lucky she hung up.
Later I think I delivered to her twin sister. She pre-tipped a dollar and when I accidentally brought another customer's soda to the door, she didn't correct me or say anything. She took the soda! I then had to make a second trip for my real customer (who pre-tipped $4) to get another soda. I hate human beings like her.
I did have a few good tippers. I delivered to Goofball's old house and they gave 5. I delivered to a little old lady that orders pizza when she watches her grand-daughter and she tipped 4.
I made $60 off of 15 deliveries, a pathetic $2.71 average tip. Bah humbug.
Monday, December 28
12/26 Chip's Buck Stop
The weekend after Christmas was slow and the Christmas generosity seemed to have already seeped out of the population of my small town, or maybe I just lack the Christmas cheer to imagine that people were any different than at any other time of the year (I'm a bit of a Grinch). Shitty tippers just seem shittier at Christmas.
Take my usual verbal-tipper for example. She profusely thanks me every Saturday when I deliver to her and never tips. I forgot her soda this Saturday and didn't go to bring it back to her until I had another delivery to take with it. I know she doesn't understand why I'm not nicer to her, why I don't return her thanks with smiles. She is the kind that tipping-education might do some good. Might. She might just be a jerk. Either way, I've wasted many minutes delivering her pizza and never gotten a cent for it. And she won't get any smiles from me.
On my way back from a $5 tipper a woman marched into the middle of the road to berate me for driving too quickly on her street while there were children present. I was polite but not apologetic, I wasn't driving quickly or unsafely, I knew exactly where those children were at all times and they had the good sense to get out of the road when a car was coming. She thought I'd be scared if she threatened me that her son was law-enforcement (there was a sheriff car parked outside the house) and she'd give him my license plate number. I think she fails to understand law-enforcement only works if I was breaking a law.
On the fun side, I delivered to a wild-game processor. I joke about delivering to places with lots of knives and a floor drain to wash away my blood, but this place actually has it. Not only that but it's down a long, narrow drive carved out of hedge and bordered on both sides by fences. Good thing it was the middle of the day.
In total I took 9 deliveries, 4 were good tips, one was acceptable, and 4 were unacceptable (two stiffs). I walked out with $38 and an average tip of $2.88.
Take my usual verbal-tipper for example. She profusely thanks me every Saturday when I deliver to her and never tips. I forgot her soda this Saturday and didn't go to bring it back to her until I had another delivery to take with it. I know she doesn't understand why I'm not nicer to her, why I don't return her thanks with smiles. She is the kind that tipping-education might do some good. Might. She might just be a jerk. Either way, I've wasted many minutes delivering her pizza and never gotten a cent for it. And she won't get any smiles from me.
On my way back from a $5 tipper a woman marched into the middle of the road to berate me for driving too quickly on her street while there were children present. I was polite but not apologetic, I wasn't driving quickly or unsafely, I knew exactly where those children were at all times and they had the good sense to get out of the road when a car was coming. She thought I'd be scared if she threatened me that her son was law-enforcement (there was a sheriff car parked outside the house) and she'd give him my license plate number. I think she fails to understand law-enforcement only works if I was breaking a law.
On the fun side, I delivered to a wild-game processor. I joke about delivering to places with lots of knives and a floor drain to wash away my blood, but this place actually has it. Not only that but it's down a long, narrow drive carved out of hedge and bordered on both sides by fences. Good thing it was the middle of the day.
In total I took 9 deliveries, 4 were good tips, one was acceptable, and 4 were unacceptable (two stiffs). I walked out with $38 and an average tip of $2.88.
Thursday, December 24
12/13 Wages
Saturday I found out that my pay structure had been changed two weeks ago without my knowledge. If you follow my Twitter, you know I was pissed. Last night I threw down with El Jefe about it and at first he tried to brush off my complaints.
The new pay structure: $8 while I am in-store. $4 while I am clocked out on a delivery. $1.29 (a nice round number to make things easy) for gas reimbursement on each delivery.
My complaints:
1. Not being notified of the pay rate change - From my perspective a pay-rate change is a time for me to decide if I still want to work there and an easy out. I am perfectly within my rights to say that I do not agree to work at the new pay structure since I agreed to my original structure only.
His answer was that he thought everyone knew, everyone he asked already knew. He apologized that I didn't know.
I responded that it's his responsibility to make sure everyone knew and relying on word of mouth is not a good way to do that.
2. We are pressured to check out deliveries before they are ready to make it look like we're getting pizzas out of the store sooner than we are. There are lots of times when he'll yell for us to get the runs logged out and then go help on makeline. There have been rare occasions when I'll check out a delivery and then a pizza goes missing and a remake is called and I'm in the store twenty minutes or more logged out on my runs the entire time. In the new pay scheme this is an unacceptable situation.
His answer, he agrees that the system will have to be more as intended now that every driver is on this pay scheme.
Whether anything will actually change or not remains to be seen.
3. Often, on busy days and nights, runs will get logged out under my name and then reassigned to the correct driver. However, if I get a cash-drop before they reassign the incorrect runs, the incorrect run can't be reassigned. I'm stuck with it and have to pay out the tip and gas money that will be included in my cash-out. If I'm only getting paid half during the time when I'm logged out, my sheet better only include my runs at the end of the night.
His argument was that if we're that busy I'm probably out of the store anyway making my driver rate and that if it's happening to me, it's happening to everyone.
I told him it's unacceptable that he's ok with even the potential of defrauding any driver of pay and that I expect management to be more vigilant of reassigning runs before it's too late.
I don't think I was being unreasonable. I'm not one of the stoners or highschoolers that will take this without questioning it.
Regarding my deliveries last night, I took 8, I taught a kid how to tip, and I made $34 (an average tip of $2.96).
The new pay structure: $8 while I am in-store. $4 while I am clocked out on a delivery. $1.29 (a nice round number to make things easy) for gas reimbursement on each delivery.
My complaints:
1. Not being notified of the pay rate change - From my perspective a pay-rate change is a time for me to decide if I still want to work there and an easy out. I am perfectly within my rights to say that I do not agree to work at the new pay structure since I agreed to my original structure only.
His answer was that he thought everyone knew, everyone he asked already knew. He apologized that I didn't know.
I responded that it's his responsibility to make sure everyone knew and relying on word of mouth is not a good way to do that.
2. We are pressured to check out deliveries before they are ready to make it look like we're getting pizzas out of the store sooner than we are. There are lots of times when he'll yell for us to get the runs logged out and then go help on makeline. There have been rare occasions when I'll check out a delivery and then a pizza goes missing and a remake is called and I'm in the store twenty minutes or more logged out on my runs the entire time. In the new pay scheme this is an unacceptable situation.
His answer, he agrees that the system will have to be more as intended now that every driver is on this pay scheme.
Whether anything will actually change or not remains to be seen.
3. Often, on busy days and nights, runs will get logged out under my name and then reassigned to the correct driver. However, if I get a cash-drop before they reassign the incorrect runs, the incorrect run can't be reassigned. I'm stuck with it and have to pay out the tip and gas money that will be included in my cash-out. If I'm only getting paid half during the time when I'm logged out, my sheet better only include my runs at the end of the night.
His argument was that if we're that busy I'm probably out of the store anyway making my driver rate and that if it's happening to me, it's happening to everyone.
I told him it's unacceptable that he's ok with even the potential of defrauding any driver of pay and that I expect management to be more vigilant of reassigning runs before it's too late.
I don't think I was being unreasonable. I'm not one of the stoners or highschoolers that will take this without questioning it.
Regarding my deliveries last night, I took 8, I taught a kid how to tip, and I made $34 (an average tip of $2.96).
Sunday, December 20
12/19 Inspection
Last Saturday was inspection day, the official day, the day when our corporate inspector came down from Mt. ChainPizza and counted the pepperonis on our pizza to ensure that there are no more or less than 48 and checked to make sure that our dough was at the proper temperature at all times. What this meant for me was that ArmyCook wanted the store clean all the time (even going so far as to make me wash our slicers mid-shift*) and that I had to work the whole time instead of napping under the drivers' table. For about thirty seconds in the morning ArmyCook wasn't so annoying, in fact, he was almost cute. Maybe it was he was groggy, maybe it was that I was groggy. Whatever it was, it quickly passed when I realized that he wasn't going to help me with prep at all. I called him on it and he helped a little bit but I had to keep nagging him to keep him from going back to the office and watching videos on his phone. Who's the manager here?!
A couple of customers really got to me. The first was down as a cash order. It was one frickin cheese pizza. I got to the door and there was obviously a holiday party ending and people were rushing out and a man answered the door and started to pay and a lady rushed by him and shouted, "Don't take any money from that man. I'm going to get a check." The man insisted on paying and I took the money. Walking down the driveway the woman then proceeded to bitch me out for taking the money and insisted that I give her the cash and she give me a check. Then she bitched at me because I didn't seem thrilled that she was wasting my time. I should have just walked off and told her to write the man a check. But I didn't. As she walked off she threw me a sarcastic "great customer service!" to which I wanted to yell back, "Bitch, it's not my job to be in the middle of your fight over who pays. It's made my day to wait on you. Great Christmas spirit!"
Then, I delivered to a house that was the wrong house and when I called the lady she admitted to giving us the wrong house number and said she was only a few doors down. I walked down, they met me on the sidewalk. I remembered their side of anchovies. Then they stiffed me. You read right. They make a mistake, I correct it instead of just taking the pizza back to the store, and they fail to tip.
On the plus side, my second delivery of the day stiffed me and I forgot the soda. Then I "forgot" that I forgot the soda. He never called back. Maybe he knew that by stiffing me he'd lost his chance at that soda. Well, one way or another he wasted $3.
Store gossip: We weren't expecting Eyebrows to make it to work Saturday because apparently he got arrested on a warrant for El Paso and was in jail. No idea what it was for, if he hadn't gotten out my guess would be serial-killing. Anyway, he got out, made it back into town, and wasn't walking bowlegged, so I'm assuming things went all right.
Ok, back to the inspection. We almost got a 102% but Happy Bopper marked a pizza off the makeline early and she docked us 20%.
I made $68 off of an unknown number of deliveries (because I was super pissed about my two bad deliveries and didn't bother to look.)
*he has no sense of humor so when he came and hovered over me while I was cutting a pizza afterward and I said, "Sorry for getting another slicer dirty, cutting pizzas psychically just wasn't working" he didn't get it and got defensive. :(
A couple of customers really got to me. The first was down as a cash order. It was one frickin cheese pizza. I got to the door and there was obviously a holiday party ending and people were rushing out and a man answered the door and started to pay and a lady rushed by him and shouted, "Don't take any money from that man. I'm going to get a check." The man insisted on paying and I took the money. Walking down the driveway the woman then proceeded to bitch me out for taking the money and insisted that I give her the cash and she give me a check. Then she bitched at me because I didn't seem thrilled that she was wasting my time. I should have just walked off and told her to write the man a check. But I didn't. As she walked off she threw me a sarcastic "great customer service!" to which I wanted to yell back, "Bitch, it's not my job to be in the middle of your fight over who pays. It's made my day to wait on you. Great Christmas spirit!"
Then, I delivered to a house that was the wrong house and when I called the lady she admitted to giving us the wrong house number and said she was only a few doors down. I walked down, they met me on the sidewalk. I remembered their side of anchovies. Then they stiffed me. You read right. They make a mistake, I correct it instead of just taking the pizza back to the store, and they fail to tip.
On the plus side, my second delivery of the day stiffed me and I forgot the soda. Then I "forgot" that I forgot the soda. He never called back. Maybe he knew that by stiffing me he'd lost his chance at that soda. Well, one way or another he wasted $3.
Store gossip: We weren't expecting Eyebrows to make it to work Saturday because apparently he got arrested on a warrant for El Paso and was in jail. No idea what it was for, if he hadn't gotten out my guess would be serial-killing. Anyway, he got out, made it back into town, and wasn't walking bowlegged, so I'm assuming things went all right.
Ok, back to the inspection. We almost got a 102% but Happy Bopper marked a pizza off the makeline early and she docked us 20%.
I made $68 off of an unknown number of deliveries (because I was super pissed about my two bad deliveries and didn't bother to look.)
*he has no sense of humor so when he came and hovered over me while I was cutting a pizza afterward and I said, "Sorry for getting another slicer dirty, cutting pizzas psychically just wasn't working" he didn't get it and got defensive. :(
Friday, December 18
12/18 Short and Sweet(ish)
Had a pretty good 5 delivery night. Only two bad tips and three good ones including a $6. Mostly my night consisted of shuffling back and forth between the front and the back, the makeline and the driver-station, trying to look busy because El Jefe was determined to have everyone doing something even though there were a thousand Boppers on makeline. It's not my fault they're slow!
$20 off of 5. An average tip of $4.
$20 off of 5. An average tip of $4.
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